Cancellation & refund policy

Plans change. Here is exactly what happens when they do.

Cancelling

• More than 4 hours before the visit — cancel free of charge, from your booking page or by calling us. Anything you paid online is refunded in full.
• Within 4 hours of the visit — call us on +919999999999. We hold that slot for you and turn other work away, so we may keep a reasonable part of any advance. We would rather move your booking than charge you.
• Nobody at home — if the team arrives and cannot get in, and we cannot reach you, we may keep an amount covering the wasted trip.

Rescheduling

Moving a booking is always free, whenever you ask, subject to us having a free slot. Call or message us and we will find one.

If we cancel

If we cannot make it — illness, a vehicle problem, anything — we will tell you as early as we can, offer the next available slot, and refund everything you have paid if you would rather not rebook.

If you are not happy with the work

Tell the team before they leave, or contact us within 48 hours. Our first remedy is to come back and redo the areas concerned at no extra cost. If a redo is not practical, we will agree a fair partial or full refund with you.

How refunds are paid

• Paid online — refunded to the original card, UPI ID or bank account. Our payment provider typically takes 5–7 working days to complete it.
• Paid in cash or by direct UPI — returned by UPI transfer to the number you booked with, usually within 2 working days.

Questions

Call or WhatsApp +919999999999. We would always rather fix something than argue about it.

Last updated 21 September 2026.